Introduction

At Calmecure, our commitment is to ensure customer satisfaction. We understand that occasionally a product may not fully meet your expectations. In these instances, we are prepared to assist our customers with a clear and fair refund policy.

 

Refund Conditions

• Right to Cancel: Customers have the right to request a refund within 14 days of receiving the product.

 

• Product Condition: To be eligible for a refund, the item must be unused, in the same condition as received, and in its original packaging.

 

• Proof of Purchase: Original proof of purchase is required to complete your refund request.

 

• Exceptions: Certain types of products are exempt from our refund policy. This includes, but is not limited to, customized items, perishable goods, and personal health and care products.

 

Refund Procedure

 

• Refund Request: To initiate a refund, please contact us at calmecure.assistance@gmail.com. Provide your order number, item details, and reason for the return.

 

• Assessment: Upon receiving your request, we will evaluate the eligibility of your order for a refund.

 

• Returning the Product: If your request is approved, we will provide instructions for returning the product. Return shipping costs are the responsibility of the customer, except in cases of defective or incorrect items.

 

• Processing the Refund: Once we receive and inspect the returned product, we will inform you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.

Contact Us

If you have any questions regarding our refund policy, please don't hesitate to contact us at calmecure.assistance@gmail.com.